What to Expect at Your Visit

• Please bring your insurance card. We will need a copy.
• Insurance companies, Medicare, and Medicaid require us to verify your identity.
• We may ask for your Social Security number and driver’s license each visit.
• We will confirm your email address, mailing address, and physical address.
• Copays will be requested at the time of service.
• In some cases, you may be contacted before your visit regarding insurance or financial counseling.

What Happens After My Visit?

Several steps happen before you receive a bill:

How Long Will This Take?

Claims are typically submitted within 2 weeks after your visit.

Insurance processing times vary:

• Medicare: 14–30 days
• Commercial insurance: 15–30 days
• Medicaid: 30–45 days
• Workers’ Comp / Auto: 45–90 days

You may request an estimate of your charges and insurance payment prior to final settlement with your insurance company.

A final statement will not be sent until insurance has fully processed your claim.

Billing timelines may vary depending on your insurance and type of visit.

Why Didn’t I Get a Bill Yet?

• Your insurance company must review your claim before Lincoln Health can send a final statement.
• Insurance companies may request additional information from you or Lincoln Health after the first claim is submitted, which can delay billing.
• If your insurance denies your claim, you will receive a bill and we will work with you to create an equitable payment plan.
• If something doesn’t look right, please call us — we’re here to help.

Who Will Contact Me?

Lincoln Health

Your care provider, nurse navigator, or billing team may contact you regarding your care or account.

PFC

Our billing partner may contact you regarding statements, account balances, payment plans, or HELP Financial enrollment.

PFC may contact you by:

• Phone
• Text message
• Email

Patients are automatically enrolled in digital notifications.

To stop messages:

• Reply STOP to texts
• Click Unsubscribe in emails