Accessing Your Medical Records
Lincoln Health is committed to protecting your privacy while making your health information available to you when you need it. Patients have the right to access, obtain copies of, request corrections to, and understand any charges related to their medical records.
1. Use the Patient Portal (Fastest Option)
Many records are available through our secure online portal, including recent test results, medications, visit summaries, immunizations, and some provider notes.
2. Request Official Copies (ROI Form)
If you need full records, official copies, billing records, or documents not shown in the portal, please complete an Authorization for Release of Information (ROI).
How to Submit Your Completed ROI
- Mail: Lincoln Health, Attn: HIM Department, PO Box 248, Hugo, CO 80821
- In-Person: HIM Department, 111 6th St., Hugo, CO 80821
- Fax: 719.623.1839
Charges
In most cases, there is no cost for records sent to another healthcare provider for continuation of care. For personal use, insurance, or legal purposes, reproduction fees may apply as permitted by Colorado law. You will be notified before any charges are incurred.
Correcting Your Medical Record
If you believe information in your record is inaccurate or incomplete, you have the right to request an amendment. Submit your request in writing to the HIM Department with details of the correction you are requesting. Amendments become part of your official record.
Specially Protected Information
Certain records require additional authorization, including behavioral health notes, substance use treatment, HIV results, psychotherapy notes, and genetic information. Please indicate clearly on the ROI if these apply.
Processing Time
Requests are processed as quickly as possible once a complete ROI and photo ID are received. Timelines vary based on request volume and delivery method.
